Only if the gift card value / balance is less than $10. For gift cards with a balance greater than $10, businesses have no obligation to cash them out. However, for gift cards with a balance less than $10, businesses must redeem them for cash (which includes cash, check or bank transfer) when requested by the gift card holder. It is illegal for businesses to refuse this.
Many large businesses have been caught out by this regulation and paid tens of hundreds of thousands in fines and penalties as a result.
Read more about this and other key California gift card laws here.
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Gift card holders will still be able to access and click through to the “Check balance” link when the sales page is inactive. When you toggle it back on, your sales page will immediately start working again. This toggle has no impact on existing gift cards and their redemptions and those will continue to work. It just prevents new gift cards from being purchased.
