When a customer pays for an order with a Cardivo gift card and you later refund that order, the amount they used now goes back on their gift card automatically. Until now, the gift card amount stayed spent after a refund, so putting it back on the card was a separate job that required you to get in touch with Cardivo support. Now Cardivo automatically detects the refund from your connected platforms including Shopify, WooCommerce, Stripe Checkout, and Eventbrite and restores the balance for you, so your customer can use their gift card again straight away.
There’s nothing to switch on. It works on all your connected redemption channels today. If you use WooCommerce, you’ll just need to update to the latest version of our plugin (0.7 or higher).
How it works on each channel:
- Shopify: when you refund an order back to the gift card in Shopify, that amount goes back on the Cardivo gift card. This works for full and partial refunds.
- WooCommerce: when you fully refund an order that used a gift card, the gift card amount used on that order is restored. Partial refunds don’t change the gift card balance. This needs version 0.7 of our WordPress plugin, which you can download here.
- Stripe Checkout and payment links: when a one-time payment that used a gift card is fully refunded in Stripe, the gift card amount is restored. Gift cards used on subscriptions aren’t included, because their balance moves to the customer’s Stripe credit balance and new subscriptions would use that. Reach out to us if you need this adjusted.
- Eventbrite: when you refund the whole order, or the ticket the gift card was used on, the gift card amount goes back on the card.
The refund shows in the transaction history on the gift card page, as “+$60 balance refunded via Shopify” for example, with the original redemption kept underneath so you and your customer can see exactly what happened. If the gift card had been fully used, it moves from a Completed status back to Active. The new balance is synced across every channel you use, so the gift card can be redeemed anywhere again.
A small but useful quality of live improvement to make Cardivo work more seamlessly and proactively for your business while reducing busy-work for you.
