Following on from our automated email checks, Cardivo now confirms that every gift card email actually reaches the recipient’s inbox. Each time a gift card email goes out, we track its delivery with our email provider, so the status in your dashboard shows what really happened to the email, not just that it was sent. This ensures we are always showing you the most accurate and precise status. Gift cards only show as “active” once we have confirmed successful delivery.
A brief “Sending” status while we confirm
Right after a gift card email is sent, the gift card shows as Sending while we confirm delivery. You’ll rarely see this though, as it typically lasts anywhere from a few seconds to a few minutes. Once delivery is confirmed, the status changes to Active.
Undelivered emails are flagged automatically
If the email bounces, for example because the address doesn’t exist or the mailbox is rejecting mail temporarily (because it’s full or because of organisation email settings), the gift card is marked Undelivered straight away. The gift card page shows a banner explaining what happened, with a link to update the recipient’s email. Once you save the new address, we re-send the gift card and confirm delivery again. The gift card and its full balance are safe the whole time.
Buyers only hear “delivered” once it’s true
For gift cards scheduled for a future date, the buyer’s delivery confirmation email now goes out only after we’ve confirmed the gift card reached the recipient, not just when it was sent. If the buyer’s own email address bounces, that’s flagged on the gift card page too, so you know they won’t get their confirmations and can update their address.
There’s nothing to set up. This works on every gift card, including ones you re-send or send early from your dashboard.
